CAREER OPTIONS

After completing the course, candidates have wonderful opportunities to work in hospitals and healthcare institutions as Duty Manager / Assistant Duty Manager - Patient services, Hospital Administrators, Health Services Manager, Healthcare Consultant, Public Relations Officer (PRO), and Front office Managers.

PATIENT RELATION SERVICES

Patient relation Services involves communication with patients in an effective manner, resolving their issues, automates patient-centric workflows, reduces administrative costs, and increases patient satisfaction.
Patient Relation Service Officials are required to be updated on hospital administration duties and protocols, as well as the various statutory and regulatory requirements related to healthcare and safety. They assist, support patients and their families by explaining policies, procedures, available services, and patients rights without giving any opinions or assurances on clinical matters. They also coordinate with various departments within the hospital viz front desk, Billing, Housekeeping, HR, Admin to ensure patient satisfaction and wellbeing.

Transorze provides 2 major courses in Hospital administration in Patient Relation Services

• Duty Manager - Patient Relation Services
• Assistant Duty Manager - Patient Relation Services

The Duty Manager / Assistant Duty manager - Patient Relation Services is the first person the patient contacts when visiting the hospital. He understands the patient's requirements and directs him to the right department. He guides the patient on next steps required from registration to post treat follow up and also coordinates with regards to billing and payment collection. Where required, he escalates issues to concerned authorities and coordinates with all departments for speedy resolution of the same.



TRAINING OUTCOMES


After completion of course, trainees will be able to:

1. Effectively manage the front desk and patient related services
2. Understand the workings of all support departments of a hospital viz housekeeping, accounts, HR
3. Manage the Hospital Information System for updation and retrieval of patient records
4. Effectively utilize hospital resources in order smooth and seamless services to patients and reduce administrative costs
5. Ensure compliance of statutory regulations with regard to patient care and safety
6. Escalate concerns of patients as per the matrix provided
7. Provide support in case of medical emergencies
8. Support clinical, operational and facility services for smooth functioning
9. Support accounts department in verification of bills and collections
10. Effectively manage bio-medical waste as per the given statutory rules and regulations.



TOPICS COVERED

1. Orientation about Healthcare Scenario and Industry
2. Healthcare Management Principles
3. Orientation about Human Body and Structure
4. Patient Behavior & Psychology
5. Front Desk Management
6. Healthcare Operations - Overview of functioning of all departments viz HR, Accounts, Legal, Insurance, Administration, OPD, IP, All Clinical specializations, Operation Theatre, Emergency Room, Casualty, Records Department, Mortuary & more
7. Hospital protocols, procedures, statutory and regulatory requirements
8. Marketing Management of the Healthcare Organization
9. Health Promotion and safety
10. Healthcare Finance, Accounting & Budgeting
11. Human Resources in Healthcare
12. Basics of Statistics and Budgeting
13. Infection Control & Prevention
14. Quality Management in Healthcare – Service
15. Hospital Information Management System
16. Healthcare Ethics and compliance
17. Recording, Auditing and Research
18. Safety & First Aid
19. Advanced IT Skills, MS Office (PPT, Excel, Word)
20. Soft Skills & Communication



ELIGIBILITY:

Graduate (any stream) or diploma holder in health science



COURSE TYPE:

Both classroom and online



DURATION :

700 hours