TRAINING OUTCOMES

After completion of course, trainees will :

1. Get an insight into the healthcare BPO industry
2. Become familiar with
   • Basic anatomy of human body
   • Language of Medicine
3. Become familiar with the statutory rules and regulations of the healthcare industry
4. Become familiar with the workings of various departments in the hospital
5. Organize, file, retrieve patient records, manage the medical records department
6. Become familiar with Hospital Information Management System
7. Get a basic idea of medical coding and laboratory test processes
8. Become familiar with Medical Scribing essentials and shall be able to transcribe doctor-physician encounters on real time basis
9. Learn how to communicate with the doctors in USA/UK

TOPICS COVERED

1. Introduction to Healthcare BPO
2. Communicative English, Americanism, phonetics
3. Basic Anatomy of Human Body
4. Language of medicine
5. Basics of Medical Coding
6. Typing
7. Audio Transcription
8. Essentials of Medical Scribing (Real time scribing encounters)
9. Laboratory test and diagnostic procedures
10. Introduction to all departments of the hospital
11. Record keeping processes and guidelines for each department
12. Gathering of patient demographic, personal, and family history
13. Creation of electronic / physical health record
14. Organization, management, filing, retrieval of medical records
15. Safety & Quality Assurance
16. Medical Records Room Operations and Management
17. Soft Skills & Interview preparation

ELIGIBILITY:

Graduate (any stream) or diploma holder in health science

COURSE TYPE:

Both classroom and online

DURATION :

600 hours